Frequently asked questions
Everything about booking, ticket delivery, cancellation and support. For ticket-specific questions, see the FAQ section on each attraction page.
What payment methods are accepted?
Credit/debit cards and other major online payment options.
How will I receive my ticket?
Tickets are sent by email as PDF attachments.
How long does delivery take?
Tickets are usually delivered within minutes after payment. Please allow up to 2 hours, and check your spam folder before contacting support.
What should I do if I don't receive my ticket?
Check your spam folder first, then contact our support team by email at info@accesstoparis.com.
Are tickets refundable or changeable?
We offer free cancellation up to 24 hours before the scheduled time (unless otherwise stated on the product page). After this period, tickets are non-refundable.
Who do I contact with questions?
Our customer support team by email at info@accesstoparis.com. We aim to respond within 2 business days.
Do I need to print my ticket?
A mobile QR code is usually sufficient.
Are group discounts available?
Yes, for larger groups upon request – contact us by email.
Is AccessToParis.com the official website of the attractions?
No. AccessToParis.com is an independent ticket reseller and experience provider. We are not affiliated with, sponsored by, authorized by, or operated by the Louvre Museum, the Eiffel Tower/SETE, or Bateaux Parisiens.
What happens after payment?
You receive an order confirmation and your PDF ticket by email, usually within minutes. You then show the ticket (mobile QR code is usually sufficient) at the attraction entrance.
Can't find your answer? Email us at info@accesstoparis.com or use the contact form. We aim to respond within 2 business days.